Century Mechanical Holdings
Service Coordinator Mahwah North Jersey McNamara
Full Time • CM-McNamara
Benefits:
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
$23-$36PH Based on Experience
Mahwah, North Jersey
We are a leading HVAC and fireplace company that has served North Jersey and NY for the past 30 years. We foster a culture of professionalism and fun, and great importance on our employees and our customers. This is how we differentiate ourselves from our competitors and maintain a 4.9 Google rating. Our benefits and 401 (k) package are unsurpassed.
While the company is well established as a leader in the region, we are growing and looking for a new CSR / Dispatcher / Admin who has the right skillset and attitude to become the newest member of our team.
Job Duties:
- Work closely w/ GM, division managers, and field technicians on daily admin issues.
- Act as front-line company representative for all incoming calls.
- Coordinate and schedule jobs for technicians across HVAC and fireplace divisions using the Field Edge CRM system.
- Perform limited AP and AR responsibilities, including bill payment, receivables management, and incoming payment processing.
- Communicate occasionally with suppliers and vendors.
- Communicate frequently w/ division managers and technicians to ensure smooth daily operations.
- Monitor fleet activities via GPS, to ensure that technicians are practicing safe driving and on schedule for appointments.
- Practice excellent customer service skills to maintain our industry-leading online presence.
- This position requires the ability to multitask and prioritize tasks in a fast-paced environment.
Requirements
Qualifications:
- Previous CRM and/or dispatching experience is required.
- Previous experience in a service company (HVAC, plumbing, electrical) highly preferred but will train the right candidate.
- Proficient or familiarity w/ Field Edge CRM platform is preferred.
- Familiarity with shipping and receiving processes helpful but not mandatory.
- Excellent communication skills a must.
- Ability to work in a fast-paced environment during peak seasons.
- Ability to interact with employees, customers, suppliers, and vendors.
- Ability to multi-task a must.
*** Some Saturdays, 10 am to 3 pm, are required during peak seasons.
*** OT available, especially during peak seasons.
Compensation: $23.00 - $36.00 per hour
There are many exciting options for a career in HVACR waiting to be explored.
If you’re looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you’ve come to the right place!
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Jobs Are Available Now!
When considering a position in HVAC you are considering a career path that grants you the opportunity to find a job today. The demand for skilled tradespeople continues to grow across the USA.
More Than Just a Career.
HVACR supports all aspects of modern life. By working in HVACR you are helping to ensure food, medicine, and comfort are maintained. A career in HVACR allows you to make a difference.
Opportunity for Career Advancement.
Choosing a career in the HVAC industry presents you with an exciting professional path that promises job security and excellent earnings potential.
Excellent Pay.
HVACR professionals make an average of $47,000 per year. This is as much as many college graduates make, without the burden of debt, or the stress of having to deal with an oversaturated job market.
The Future Is Bright:
Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. The HVACR industry is projected to have nearly 115,000 job openings by 2026. Our industry is growing much faster than many other fields and provides stable long-term jobs.
New Technologies.
HVACR offers opportunities to work in high-tech, innovative fields. New HVACR is being designed to be more environmentally friendly by using less energy and less polluting chemicals.
Variety of Career Paths.
HVAC technicians work with everything from pipes to electrical systems, so it's more varied than other trades. Start out as a technician in the HVAC industry and you could move on to become a service manager, move into sales, morph into building maintenance, or start your own HVAC business.