Century Mechanical Holdings
Service and CRM Coordinator All American
Full Time • CM-Connecticut
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Service Operations & CRM Coordinator
Wolcott, CT
Pay: $25.00–$30.00 per hour + Benefits
Pay: $25.00–$30.00 per hour + Benefits
We are seeking an experienced Service Operations & CRM Coordinator to support our commercial and residential HVAC service operations in Wolcott, CT.
This position plays a key role in keeping daily operations running smoothly through ServiceTitan management, dispatching and scheduling, proposals and estimates, permitting, warranties, and customer coordination. The ideal candidate is highly organized, thrives in a fast-paced service environment, and has hands-on ServiceTitan experience.
Essential Duties & Responsibilities
- Schedule and dispatch commercial and residential HVAC service calls, maintenance visits, and project work.
- Manage technician schedules and routing, adjusting throughout the day as priorities change.
- Maintain accurate customer, job, equipment, technician, and service information in ServiceTitan.
- Create and track service tickets, maintenance agreements, proposals, estimates, and follow-up tasks.
- Generate and send customer proposals and estimates and follow up on outstanding proposals.
- Coordinate permits and inspections, including applications, documentation, scheduling, and follow-up.
- Manage equipment registrations and manufacturer warranty claims, including documentation and claim tracking.
- Communicate with customers regarding appointments, proposals, warranties, service agreements, and job status.
- Coordinate with technicians, service managers, project managers, and internal teams to keep jobs moving efficiently.
- Monitor open jobs and workflows to ensure documentation is complete and jobs are properly closed out.
- Assist with ServiceTitan reporting, data accuracy, workflow improvements, and user support.
Why Join Us?
We believe great people are the key to our continued growth. You’ll be joining a collaborative, growing company where your contributions matter and there are opportunities to continue developing your career.
Our benefits include:
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- HSA & FSA options
- Paid time off
- Tuition reimbursement
- Training and professional development
- Opportunities for career growth and advancement
- Supportive, team-oriented work environment
Requirements
- Experience in HVAC, plumbing, electrical, or a related service industry.
- 1+ year of hands-on ServiceTitan experience required.
- Previous dispatching and technician scheduling experience required.
- Experience with proposals, estimates, service agreements, or service coordination.
- Experience with permitting and/or warranty processing strongly preferred.
- Strong organizational and multitasking skills.
- Excellent communication skills with customers and field technicians.
- Detail-oriented with strong follow-through and accuracy.
- Comfortable supporting both commercial and residential service operations.
Key Competencies
- Customer-focused
- Tech-savvy and process-driven
- Highly organized
- Strong problem-solving skills
- Excellent communicator
- Able to prioritize and adapt quickly in a fast-paced environment
Physical Demands
- Ability to sit and work at a computer for prolonged periods.
- Frequent typing and mouse use.
- Ability to lift up to 25 pounds.
Compensation: $25.00 - $30.00 per hour
There are many exciting options for a career in HVACR waiting to be explored.
If you’re looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you’ve come to the right place!
(if you already have a resume on Indeed)
Or apply here.
Jobs Are Available Now!
When considering a position in HVAC you are considering a career path that grants you the opportunity to find a job today. The demand for skilled tradespeople continues to grow across the USA.
More Than Just a Career.
HVACR supports all aspects of modern life. By working in HVACR you are helping to ensure food, medicine, and comfort are maintained. A career in HVACR allows you to make a difference.
Opportunity for Career Advancement.
Choosing a career in the HVAC industry presents you with an exciting professional path that promises job security and excellent earnings potential.
Excellent Pay.
HVACR professionals make an average of $47,000 per year. This is as much as many college graduates make, without the burden of debt, or the stress of having to deal with an oversaturated job market.
The Future Is Bright:
Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. The HVACR industry is projected to have nearly 115,000 job openings by 2026. Our industry is growing much faster than many other fields and provides stable long-term jobs.
New Technologies.
HVACR offers opportunities to work in high-tech, innovative fields. New HVACR is being designed to be more environmentally friendly by using less energy and less polluting chemicals.
Variety of Career Paths.
HVAC technicians work with everything from pipes to electrical systems, so it's more varied than other trades. Start out as a technician in the HVAC industry and you could move on to become a service manager, move into sales, morph into building maintenance, or start your own HVAC business.